When you are running a business, your main focus should always be on the front end of the business. After all, it’s the sale and marketing that’s going to bring in revenue for you. To support the front end, there is the tech in the back end. But you don’t want your time to be wasted in troubleshooting the problems with your hardware and software. That’s the job of a tech support company.
But choosing the right it tech support company is not easy. Here are tips to consider while selecting the right tech support team –
Transparent Contract
Having a transparent work contract is essential for any form of businesses. When you choose the support company, make sure the all the details of the services, processes and other documentation is clear to you. You should have no doubt on what is covered and what is not.
It should clearly mention the contract period, charges, cover, service bundles etc.
On-Site Support
While most problems can be solved with remote desktop support, the company should provide full on-site support for your hardware and software issues. There are many things to include in an on-site contract. The time of response, the replacements, extra charges, etc. Preferably, the complete on-site solutions should be included in the initial package.
Proactive Services
You can have the best hardware in the world, but without care and proactive monitoring, it can fail at any moment. To prevent this, the company you choose should provide you with 24/7 monitoring solution for diagnosing issues and problems before they turn catastrophic.
Scope of Services
Not every tech support company is the same. Each company will have a certain area of expertise and specialty. If your business runs on a particular set of hardware and software solutions, then the company should be able to provide full support for it.
A Windows tech support firm may or may not provide support for Linux systems. Similarly, the company focused on large enterprises would not offer the same level of services to a small venture.
Proper Insurance
Many companies forget this crucial aspect of contracting with a tech company. Only your home and life does not need insurance, your tech needs it too. IT equipment can get really expensive. If it meets with an accident or gets damaged due to the actions of the tech company, then you can hold them liable if they have insurance.
Things to Avoid
If the firm is pushing you towards you to a particular service or brand, then avoid them.
If they are urging you to change all of your equipment and make other significant system-wide changes without giving reasonable explanations, then you should give them a pass.
